General Returns

If there are problems with any delivery, such as:

• Damaged goods
• Shortages/overages
• Incorrect materials

Stores Returns

If there is a discrepancy with any Stores order, or if the incorrect goods have been ordered, this must be reported to Stores within thirty (30) days following delivery. All orders are considered final after thirty days.

• Returns may receive a full credit if requested within 30 days of receipt of the order.
• If the item is defective, a credit will be issued for the entire quantity ordered.
  We reserve the right to pick up the item and return it to our warehouse in order to be credited by our supplier.
• Special order items may not be returned unless they are defective.
• All other returns will be credited only if they are in new condition and in its original factory packaging for resale.
• Credits will be issued on quantity returned
• Credits will appear on your next GL statement.

Gas Cylinder Returns

• Customers not returning gas cylinders will be assessed the entire cylinder purchase price.
• All cylinders (except "E" size oxygen) must be capped before returning for transport. Customers returning cylinders with missing caps will be assessed a $20 replacement charge.
• Tag # should be provided in order to schedule return of cylinders.

Return Form

Completion of all fields before submitting is necessary for Stores to confirm the arrangements for your return. Fields marked with an * are required.